Refund

Refund requests must be submitted within the allowed return or refund period after receiving the order. Products must remain unused, unwashed, and in their original condition.

Customers must keep the original packaging, tags, labels, accessories, invoices, and purchase documents. These may be required during the refund verification process.

Customized or personalized products, including custom-printed apparel, may not be eligible for full refunds unless the item arrives damaged, defective, or incorrect due to our error.

If you receive a damaged, defective, or incorrect item, please contact Fengey support immediately with clear photos and order details for review and assistance.

All refund requests are subject to inspection and approval by our support team. Once approved, refunds will be processed through the original payment method.

Shipping fees may be non-refundable unless the return is due to a production error, a damaged product, or a shipping error on our part.

Customers may be responsible for return shipping costs unless otherwise stated or approved by Fengey support.

Refund processing times may vary depending on the payment provider or financial institution. Customers will receive confirmation once the refund has been successfully processed.

Products showing signs of customer use or damage, missing original packaging, or incomplete return documentation may not qualify for refunds or exchanges.

For any refund-related questions or requests, customers should contact the Fengey support team with their order number and purchase information for faster assistance.